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How do I install OKS?
Open the installer and it puts AU and VST3 in their places (AAX joins them once Avid's signing process is complete). Reopen your DAW, find OKS in the plug-in list and put it on a track.
Where is the manual?
At release, a PDF comes with each download and goes up on this site too.
What do I see when I first open OKS?
A dark screen where you enter a key or choose the demo. Until then you hear OKS, but the sound drops out for 1 second every 30 seconds.
How do I start PlugSpot?
Open the DMG, move it to Applications and launch it. Turn on Accessibility if PlugSpot asks (Pro Tools and Logic). Open a session in your DAW and PlugSpot loads that DAW's plug-in list. It does not open at Mac startup. Screen Recording is optional and only used for plug-in pictures.
How do I connect PocketDesk?
Install the helper on the Mac and turn on Screen & System Audio Recording and Accessibility. The helper guides you step by step the first time. In the app, tap Add Mac and scan the helper's QR code.
Before you buy
Does the demo need an account?
No. OKS and PlugSpot let you try every feature for 14 days. PocketDesk has no trial: the Mac helper is free, and Pro is bought inside the iPhone or iPad app.
When does the trial start?
OKS starts when you choose the demo. PlugSpot starts the first time you insert, apply a chain, edit or run a cleanup.
Is this a subscription?
No. You pay once and keep it for life. Nothing renews by itself. OKS includes every update. PlugSpot includes a year of updates; after that you can renew for more updates ($19 a year; ₩29,000 a year in Korea, tax included), and it never locks if you don't.
Does it run on Windows?
Mac only for now. OKS for Windows follows after the Mac release.
Do I need iLok?
No. You enter the key you get by email.
Licenses
How do I enter my key?
Paste the key from your email into the product. The first time needs an internet connection.
How many computers can I use?
OKS and PlugSpot work on 2 computers after you buy. PocketDesk has no key: Pro belongs to your Apple Account, so use Restore Purchase in the app on your other iPhones and iPads.
How do I move to a new Mac?
Press Deactivate this device on the old Mac, then enter the key on the new one. If you no longer have the old Mac, contact us below.
Does it work on a Mac with no internet?
After activation it works offline. If it cannot check for a long time, you only see a notice.
Can I get a refund?
For OKS and PlugSpot, ask within 14 days of purchase. PocketDesk Pro is refunded by Apple: request it at reportaproblem.apple.com.
Troubleshooting
The plug-in does not appear in my DAW.
Quit the DAW fully and reopen it. If it is still missing, run the DAW's plug-in rescan.
What happens to a session after the OKS demo ends?
You still hear OKS, but the sound drops out for 1 second every 30 seconds, and the session keeps its values. Enter a key to carry on without dropouts. A bounce made in this state includes the dropouts.
It says the key was not found.
Paste the key from your email exactly, with no spaces. If it still appears, contact us below.
It says to deactivate another Mac or check the key.
The key is already on 2 computers. Press Deactivate this device on the one you no longer use.
Contact KakaoTalk wa547@hanmail.net